too hard. too soft. too old. too much. too unexpected. too limited. and to them we say too bad. because at kaiser permanente, we believe that everyone deserves the right to thrive. right now at 11:00, phase 2 has begun. as we speak, the lights are being turned off in portions of the east bay, south bay, and santa cruz. >> this is a critical 12 hours ahead of us as the wind is picking up speed. you'll also notice our ticker with the school closures. let's start our team coverage this evening with nbc bay area ease sheryl herd in lafayette which could go dark at any minute. what are you seeing? >> reporter: as you can see right now, the lights are still

on here in lafayette, but that is for now. but as you can see, this business is anticipating a shutoff with yellow tape around the pump. right out there, you see cones in the middle of the street. the people i talked to seem to be a little annoyed by all the anticipation. >> i mean, if touyou want to haa drink, you can have a drink. >> reporter: owner jack moore deciding to turn a i way customers four hours before closing to prepare for a possible emergency power shutoff. >> it throws a little wrench into the daily operation, but you do what you can, roll with it, it's the restaurant business. >> reporter: the bay area is rolling with this planned power outage. traffic cones are out in lafayette. and police in the oakland hills are on high alert waiting for the area to go dark. >> we will lose power, but at that point, the generator will automatically signal to be turned on. >> reporter: the marriott hotel in walnut creek will be booked

this weekend. managers are ready for an outage. >> guest rooms won't have lighting in the hotel, so that's where we're going to have flashlights, glow sticks and asking guests who are paying attention to what's happening in the bay area to come as prepared as best they can. >> reporter: attending a gaming convention and coming from all over the world. >> i expect it, came to the bay area in october for the past four years now. there's always something going on. fires. i'd rather have this than fires. >> once we have flashlights and something to drink, i'm sure we'll do just fine. >> reporter: as i said, some people seem to be annoyed by all of this, but everyone seems to be generally in good nature about it all. they just want to when safe. reporting live in lafayette, cheryl hurd, nbc bay area news. morgan hill, people are wondering when the curfew kicks in, the only city in the bay

area to take an additional safety step. sergio k sergio kin kin taun tho joins u >> reporter: people put up their holiday lights and means the curfew is still not in effect. the deadline for the cutoff kept getting pushed back. first it was 6:00, then 8:00, then 10:00. mobile police headquarters, the mobile command van was rolled into the front parking lot in case. the city of morgan hill is the only one in the bay area to call for a curfew if the power gets turned off. that turned to eed out to be a controversial decision. >> a lot of people understand why. it's community safety for everybody. and there are some that don't agree with it and that's fine. you know, everybody's entitled to their own opinion. >> reporter: when the plan was first announced, it did prompt residents to take precautions. >> i mean, i backed up all my batteries. i have lan tens teout.

i don't know how long those are going to last. >> reporter: when it was announced yesterday, it caused panic. resident, tom hornak, shared pictures of shelves at a local safeway, the section for water was bare. >> power going away. people still have food at home. they can took on a barbecue, cook with gas. a lot of these people have city gas. so what's the panic? >> reporter: now, if that curfew is initiated, most people are likely going to be asleep, but you will not be allowed to be out and about in the portions of the city that do not have power. it means police officers will ask you to move along. they also have the ability to arrest you if you do not clear out of those curfew areas. reporting live in morgan hill, sergio quintana, nbc bay area news. >> thank you, sergio. right on time. the wind is now picking up. chief meteorologist jeff ranieri joins us now, jeff, this is actually the exact timeline you've been telling us about for days. >> that's right. no change in our forecast.

even though pg&e was, you know, talking about some changes in their timeline. everything is right on track. the fire danger isre, though you can't feel it at ler evations we have some big-time gusts in the higher elevations. and that, of course, is where it is most dangerous. where the brush is the thickest as we're under this red flag fire warning. up to 62 mile per hour gusts tonight. mt. st. helena, sustained wind, steady wind, of 50 going at this point. 59 mile per hour gusts in mt. diablo, sustained wind of 47 rose peak, 47, santa cruz mountains, 20 to 50 mile per hour gusts and in the oaklands hills, gusts up to 24. i feel your frustration. power is out. you're watching us right now on your phone. no wind in san jose. only 5 miles per hour in livermore. 7 in oakland. we expect that wind to pick up. there's going to be contrast on this next map. take a look. 1:30 in the morning, the focus as we've been telling you is in the north bay and east bay higher elevations. 20 to about 40 mile per hour

gusts. san jose, still only 4. and redwood city, 2. as we hit the morning commute, not much wind in the south bay. but look here off to the north where the fire danger will be the highest. eventually, we will start to see that wind calm down, but for right now, the fire warning is for the north, east, and also for those higher elevations of the south bay. we'll talk about the timing, take you through everything and let you know when the wind calms down. that's coming up in about ten minutes. >> okay, good information, thank you, jeff. a rough night for pg&e, lot of criticism for the outages, criticism for ongoing website problems and frustration as to when the power will be restored. they do not have a definitive answer for that. jean elle joins us from pg&e headquarters with the very latest. >> reporter: pg&e tells us its workers are hearing from frustrated customers. tonight, they set up barricades at headquarters for worker safety. they say it's the winds that are

driving these shutoffs and it's not always as predicted. >> we could see gusts 45, 50 miles per hour tonight. overnight is the peak risk period. >> reporter: pg&e says the bay area is not of out of fire danger. the power for hundreds of thousands of customers will remain shut off tonight. if winds die down as expected tomorrow at noon, crews will begin the process of restoring power. >> that's when we're going to commence with more than 6,300 qualified personnel, 45 helicopters to start the visual inspections and safety inspections and you're going to start to see the restoration come on at that period of time. >> reporter: customers are eager for updates. a website crashed yesterday. the utility launched a new one tonight hoping to provide customers with details. about outages and restoration estimates. it also malfunctioned. lawmakers are expressing frustration about the power shutoffs, criticizing the utility for not investing in its infrastructure. pg&e says it's still working to

complete its wildfire safety plan. safety improvements, it says, will take yearso complete. until then, when fire danger is high, expect power shutoffs. >> our focus is to continue to work on upgrading our infrastructure to we reduce the amount of times that we have to do the public safety power shutoff and the potential duration and the impact. >> reporter: pg&e also says it regrets that people are suffering financial losses because of these power shutoffs and because of these power shutoffs that are delayed and some folks closed businesses but they'll not be reimbursing customers. reporting live in jean, jean elle, nbc bay area news. >> thank you. in the north bay the wait is not for the lights to go off but for the lights to come back on. the north bay among the first to lose power. nbc bay area's terry mcsweeney is in thrk and see you're in someone's home. obviously, they don't have power. >> reporter: they do not have power.

person who lives in this house joining us right now. first of all, thanks for having us in. >> yes. >> reporter: second of all, we couldn't have asked for a better candle lighting if we tried. how many candles you got going right now? >> i have about 30 candles to bring light into my apartment. >> reporter: got a room over here. >> yeah. >> reporter: kitchen. nothing's going on here. tell me about your frustrations over here. >> reporter: right. so the kitchen is currently out of commission. everything's powered with electricity. so i can't use my stove or the refrigator. oven. or microwave. >> reporter: you've got a problem, though, that a lot of people without power don't have. and that is you not only don't have power, you don't have water. why is that? tell me about it. >> reporter: yeah, so we don't have water right now because our property runs on well water. so it takes electricity to pump up water to the houses. so that being said, i stocked up on some water so that i can flush the toilet and take showers for this period of time.

so this is the kind of situation i'm in. you know, things could be a lot worse. so i'm grateful for this. >> reporter: that is a very good attitude. real quick, no power because of possible fires. also where you work, you had a 500-acre fire. >> yes, yeah. at the american canyon, we had a major fire recently on sunday. so fire does seem to be in the area right now. and we're in fire season. so pretty important that we have the power shutoff. >> reporter: i got to mention, she is from san jose, born and raised. want to give a shout-out to your friends down there. >> yeah, hello, almaden, best friend. >> reporter: thanks very much for having us in. >> yeah,hank are really exceptional. the candles worked out beautifully. >> i'm glad. thanks. >> reporter: back to you. >> all right. thank you, terry. >> well lit in there as well. thank you, terry. with the power out, that means no traffic lights. we saw a lot of thiss, confusio for drivers on various roadways today. this crash in santa rosa, the

intersection of mendocino avenue and steel lane. these two cars smash right into each other. >> the sun was in my rearview mirr mirror. i was looking at that. and didn't see any light whatsoever. thought, i'll just go right through. following the car ahead of me. >> be careful out there. essentially think of it as a four-way stop sign here. the city of santa rosa says the police and fire departments responded to multiple crashes at intersections throughout that power outage areas -- throughout the day as well. we know you have a lot of frustrations because you don't have a lot of answers but our website has everything you need to know about the power shutoff. easy to get the information. go to nbcbayarea.com. we do have an interactive map there that shows you if your home will lose power. the map is right on our home page. you can either zoom in to a location or literally you can just type in your address. we continue our breaking news coverage of this phase 2 of the shutoff. the power shutoffs in the east bay and south bay. we're also waiting for word of what's going to happen in san mateo county. we're back in 60 seconds with

one couple that's feeling the impact of these outages. tonight, they're surviving in the dark. prices are headed higher. does that mean it's price gouging during the big blackout? i'm consumer investigator, nbc bay area responds next. the wind continues to develop right now. we've already seen wind gusts over 50 miles per hour. number one threat in the hills above 1,000 feet. we'll talk more about this wind and hour-by-hour forecast coming up in about eight minutes. it's been reported that there's a cyberattack

on business every 39 seconds. ouch. i don't even want to think about it. comcast business has a solution. we go beyond fast with a cloud-based security system that automatically updates, so you always have the latest protection. phishing. malware. risky sites. it can help block all of that. get fast internet and add comcast business securityedge for just $29.95 a month. it's one less thing for us to worry about. comcast business. beyond fast. as we've been telling you about, 30 minutes ago right when we started to come on the air pg&e announced the shutoff, phase 2, is under way right now. parts of oakland. now we're getting word parts of santa clara county, power has been shut off. the phase 2 is under way now. >> they said that phase could take a couple hours until they implement it across all the areas slated for power

shortages. late today, good news tonight, though, this grass fire in solano county is now fully contained. see the danger. really what we're concerned about, the flames there, all the smoke. this started around 3:30 this afternoon west of riovista. burned nearly 200 acres. smoke could be seen as far as fairfield. fear of wind-driven fires is what prompted pg&e to turn off the power. little wind so far, a lot of people are frustrated especially people that are sick or the eld elderly. nbc bay area's ian cole spoke with a napa couple who's pleading with the utility to help them out. >> reporter: of the many home in the dark tonight there's tammy slaughter in napa, she has diabetes and chron's disease that inflames her stomach. her fiance was there tonight with battery-operated lanterns to help her take her medication. >> it's just been really awful. >> reporter: she has a colostomy bag that usually is emptied automatically. because the power is out she has to get up every 20 minutes. they haven't slept for 24 hours.

>> they're making these decisions without thinking about people like us. >> reporter: her fiance is mad at pg&e and called them pleading to turn the power back on. hoping they'd understand but learned the shutoffs affect parts of entire cities, it's not home by home. >> i walked out, there was no wind, it was 62 degrees. there is, to me, there's no reason the power should have went out. >> reporter: their biggest threat overnight, she has to keep her insulin cold. she also may need an ambulance to take her to the hospital and if the power outage lasts five days, they may have to leave if they can. >> other people out there that are either like me or even worse off than me, that are in this predicament, and it's just not fair. >> reporter: tonight, one couple of many wondering what happens next. ian cole, nbc bay area news. some of you may have gotten a surprise text from at&t this evening. a message to its customers saying, "if you live in one of

the select areas affected by the power outage, you won't be charged for any talk, text, or data overages. this applies through midnight on sunday." okay. the power cuts now spreading in santa clara county. state of emergency in that county is in effect. that has triggered some protection in terms of money. >> protection is from price gouging. let's bring in our consumer investigator. he's been in touch with the attorney general's office about what this means. chris? >> good evening. the way state law is written, price gouging isn't illegal until there's an official emergency declaration. here's what it says. the statute applies immediately after the president of the united states, the governor of california, or city or county executive officer declares a state of emergency. that is the case in santa clara right now. we'll have to see if other cities or counties follow suit. now, here's what this means for to folks in santa clara county. there's an immediate 10% price

cap on price hikes. those who violate the law face fines up to $10,000. next, let's talk about the products that are protected. they're the essentials. such as lodging, gasoline, food and water, as well as emergency supplies which include things like flashlights, radios, batteries, candles and such. right now, it seems gouging is only outlawed in santa clara county. if that changes, we will let you know. if you suspect gouging, you can report it to the attorney general's office. here's the number right now. 1-800-952-5225. your best weapon against gouging is your smartphone. if you suspect prices are going up illegally, snap photos of those prices. ideally on multiple occasions to give investigators evidence. if you have a tip for us, call us, 888-996-tips are nbcbayarea.com/responds. >> okay. thank you, chris. signs are up at the oakland zoo tonight, it is closed and we don't know for how long.

we did see a lot of police officers at the zoo monitoring the area. in case that shutoff, which we now hear is starting to happen across oakland. officials are concerned about a potential fire also because the zoo sits right in the oakland hills. okay. here's an updated list. walnut creek is starting to see outages. maraga, pleasant lhill, richland -- >> want to take over? >> saratoga, el sabrani, lafayette and san ramon. it's happenening as we speak. >> see it in concentrated pocket, walnut creek, the whole la mari inda area we've been concerned about. alame alameda, oakland, that whole -- el cerrito, that chunk as well. >> santa clara county and saratoga as well. >> that goes along with a lot of the elevations associated with those cities. get up abo 500 feet, get to 1,000 feet in a lot of orinda and beginning to see wind gusts. let's bring you into the microclimate forecast and get you everything you need to know

about this wind, if you're watching us on the phone, thanks for downloading our app. of course, we're going to keep you up to date as we head through the overnight hours on an kind of developing news. you can turn those alert on on the phone. just check the settings tab. and you'll be able to, of course, figure all of that out. so, it's been definitely very interesting today. we've been watching this wind just like we would any kind of storm system. there's been this large wind field in northern california we've been focused in on. it took a little while to get here but it's just on time with our forecast. and you'll see earlier today, it was all in northern california. but watch this image here, see how it kind of developed and moved off toward the south and right now over the higher elevations, some very dangerous gusts here at mt. st. helena, up to 62 miles per hour. i just checked right now, sustained winds at at least 50. mt. diablo 59 mile per hour gusts and sustained winds of 47. it's just beginning. even though a lot of low elevations really felt little to

nothing, this is the last place we need it in a lot of these thick, heavily brushed locations with this wind expected to continue for the next several hours. so, here's the deal. red flag fire warning until 5:00 p.m. on thursday. but the good news, the way that i see the forecast, we should start to clear out of this wind, i really think by early tomorrow afternoon. and that's what i want to spend some time on. just like a rain forecast, we'll take you through the lou hour-by-hour look. 1:30 in the morning the focus is definitely going to be the north bay and east bay for the best chance of wind gusts 20 to 40 miles per hour on average. sustained wind of 10 to 20. that's our steady wind. the contrast, san jose and redwood city, maybe only 5 to 10 miles per hour. we'll see the same thing for the morning commute. less off to the south. and then those higher gusts here through st. helena, napa, diablo, orinda, right back into santa rosa at 6:30 in the morning. we try to hold on to some of these gusts in the north bay

through 11:00 in the morning. here's the good news i know you want. we'll see that wind really subside by tomorrow afternoon. only 5 to about 15 miles per hour. so tomorrow afternoon, we're done with this, hopefully no wildfires, we get this power turned back on. temperatures will start off mostly sunny in the 50s, so at least it's a cooler beginning for us here out any kind of air-conditioning. 53 in san francisco. 58 in the north bay. temperatures, not that hot tomorrow, but it's going to be a warmer day. thankfully, no 90s or 100s. i have you at 80 in downtown san jose. right through the east bay, conco concord, 84. walnut creek 82. 80 in redwood city. san francisco is warmer. 77 in the mission. north bay, low 80s through napa and sonoma. extended forecast, yes, wind is definitely gone by friday. you have 72 on saturday. 68 on sunday. in san francisco. and dry through the next seven days. inland valleys, yes, winds certainly calmer on friday.

and we'll go down to a much more comfortable 79 here on sunday. now, while we're dry, the next seven days, there is new information tonight that continues to show maybe some rainfall, best news for our fire danger. possibly by the seventh -- by next week into the 17th or the 18th. maybe a few showers. that's definitely what we need at this point. >> bring on that rain. that would be great. >> yeah, uh-huh. >> thank you, jeff. when we come back, we're going to give you an update of the cities we know have lost power. we're also going to take you out there live.

want to get back to our breaking news, power outages are spreading in a big way in this hour. more than 12 cities in the last 20 minutes sor. san jose among them, the east foothills and saratoga among them as well. >> la mari nda. cheryl, i spoke to a friend of

mine in orinda, she says her lights are out, her practice won't be working tomorrow. >> reporter: saw you talking about it. i am live in arinorinda. downtown, lights are off. i saw a private security guard parked over there. left a few moments ago. i guess he's patrolling the area. and i heard you say that lights are off at the oakland zoo. west oakland. and parts of berkeley. that's the situation going on right now. it is totally dark. and we're told that these lights will be off at least for a couple of days. maybe up to five days. i talked to the alameda county sheriff yesterday. they're really concerned about security. when the lights go off, they're worried about security. alarms won't go off. i saw a big bulldozer type of contraption going down the street just a few moments ago. it seems like they're bringing in generators at this time. but as you can see, the lights are off here in orinda.

we don't know how long. at least up to five days. they're thinking hopefully it won't be that long, we just have to wait and see. reporting live in orinda, cheryl hurd, nbc bay area news. >> thank you. we can see the traffic moving behind her. that one car going very cautiously which is a really good idea. with no lights on you just don't really know, looks like there's a pg&e truck that may be going by or something else. people have to be very, very careful. >> said there's also some private security sadly -- >> at&t truck. >> sadly to say, there are a lot of private security guards in use now with the power outage. there will be fears of looting in the next few days with the power out. we're going to have more coverage in just a moment. stay with us. announcer: time magazine reports: "the new american

addiction. how juul hooked kids and ignited a public health crisis." other news outlets report- juul took $12.8 billion from big tobacco. markets e-cigarettes with kid friendly flavors and uses nicotine to addict them. 5 million kids use e-cigarettes. juul is "following big tobacco's playbook." and now, juul is pushing prop c to overturn e-cigarette protections. vote no on juul. no on big tobacco. no on prop c.

all right. want to turn your attention to a quick note about baseball play. can bring out some of the best moments in sports but also some of the most painful. >> we dislike the dodgers as much as the next people. we felt bad for the dodgers tonight. clayton kershaw, down in l.a., about sums it up. >> looks so sad. >> the star pitcher blew the lead late in the game. gave up two home runs then the nationals are the real dagger. tenth inning. howie kendrick for washington with a game-winning grand slam. yep, the champagne was flowing.

the nationals beat the dodgers. 7-3. to win the series. the nationals will now play the st. louis cardinals in the national league championship series. what a night it was. well, injuries starting to pile up for the undefeated 49ers. offensive lineman mike maglinchi ing to be out four to six weeks after having knee surgery. joe staley, also out for the foreseeable future. tough for the 49ers. the show goes on. they play in l.a. against the rams on sunday. we are back in a moment with the final update on those power outages. ♪ hey. hey. you must be steven's phone. now you can take control of your home wifi

and get a notification the instant someone new joins your network... only with xfinity xfi. download the xfi app today.

widespread power outages across the bay area. our team is tracking overnight developments as pg&e updates us on the blackout. >> all this comes amid high fire danger. tracking current conditions and wind. >> join us tomorrow early at 4:00. before we leave we want to show you a live look in orinda where the power is out. la marinda, walnut creek, which monday, saratoga, east san jose, the list goes on. >> yeah, we've been talking about san ramon being added to the list. oakland then we're starting to see it just go really down all the way. that east bay corridor. jeff, you're really seeing more of those what you feel concentrated in areas that are higher elevations and not so much in areas like lower pleasanton or tri-valley where it seems to be more lower elevations. >> goes for the top wind gusts.

62 at mt. st. helena in the past hour. mt. diablo 59. that's where the real threat is in the higher elevations. tomorrow morning, focus is the north and east bay. wind gusts 20 to 40. really not nearly as much for the south bay. i want you to notice that contrast in the forecast. we do clear out from the wind once we hit tomorrow afternoon so hopefully no wildfires, and we get this power turned back on soon. i know it's making a lot of folks anxious. good news in the forecast, we could get showers, possibly by next thursday and friday. that's a ways out there, but looking ahead toward it. >> that's great news. our morning crew is already in the newsroom now getting ready for an early start. 4:00 a.m. with laura, marcus, kerry and mike. thanks for joining us at 11:00. >> bye-bye. [ cheers and applause ♪ >> steve: from studio 6b in rockefeller center in the heart of new york city, it's "the tonight show starring jimmy fallon."